Frequently Asked Questions

Why don't I see a list of Medical Spas or Aesthetic Practices?

We don't just provide a list. We match you with the pre-screened practice who is best suited to meet your individual needs.

Will MedSpaMatch share or sell my name and address information?

No, we don’t share any of your information with other companies.

Why does MedSpaMatch need my e-mail address?

Your new medical spa or aesthetic has asked us to send a map and directions to you. We’d also like to send an e-mail survey to you so you can rate your experience with our service.

Why do I have to tell you anything about me?

Our service is free and confidential. We ask your name, address, phone number and e-mail so we can introduce you to the practice office that best suits your needs.

Can I call the practice myself to make sure they received the email?

Our member practices try to contact you as soon as they receive your request. However, in the case they do not contact you in a timely manner, you can also try to call the practice yourself. Please let the receptionist know you are using MedSpaMatch.

How does a medical spa or aesthetic practice qualify to be a MedSpaMatch member?

We accept a medical spa or aesthetic practice onto our service only after they complete a detailed application and pass our rigorous screening process.

What is the MedSpaMatch screening process?

We verify that our members have the appropriate licenses in good standing; we require professional references; we monitor patient feedback from consumers; and we remove members from our service if they fail to maintain our high standards.

Do medical spas or aesthetic practices pay to be a part of MedSpaMatch?

Yes, just as medical spa or aesthetics practices can pay to be listed on other Web sites. But our members are pre-screened and meet our strict membership guidelines.

What does it mean for the medical spa or aesthetic practice’s license to be “in good standing”?

It means that the medical spa or aesthetic practice’s license is valid and that the practice is not currently subject to disciplinary action.

Why does MedSpaMatch need my phone number?

If you’re not able to reach the office right away, we may contact you to help connect you to the office.

Do I have to make a consultation?

We understand that you may be a little apprehensive about making a consultation, but the best person to talk to about your aesthetic need is a medical spa or aesthetic practice with the highly trained staff or medical professionals.